Payment & Security

SAFE AND CLEAR CHECKOUT

Payment & Security

Important information about payments, order totals, and checkout protection.

CHECKOUT

Secure Payment Flow

ORDER TOTAL

Shown Before Payment

1. Available Payment Methods

Payment methods currently available for your purchase are displayed during checkout. Options may vary depending on your location, currency, device, order details, and the payment services enabled at the time of purchase. Please select an available method and follow the instructions shown by the checkout provider.

2. Checkout Security

Checkout is processed through Shopify and the applicable payment providers using security measures designed to help protect transaction information. Payment information is handled according to the systems, terms, and privacy practices of the providers involved.

Security reminder: Never email your complete card number, card security code, online banking password, or one-time authentication code to customer support.

3. Prices and Final Order Total

Before submitting payment, review the product prices, quantities, discounts, shipping charges, applicable taxes, and final total displayed at checkout. Prices are shown in the currency indicated on the website or checkout page.

Please verify your shipping address and order details before confirming payment. If something appears incorrect, contact customer support before completing your purchase.

4. Authorization and Verification

Your bank, card issuer, or payment provider may authorize, decline, or request verification for a transaction. Orders may be subject to reasonable fraud-prevention checks before fulfillment. Any temporary authorization hold and the time required for its release are controlled by the relevant financial institution or payment provider.

5. Discounts and Promotions

Enter valid discount codes before completing checkout and verify that the discount appears in the order total. Promotions may have expiration dates, eligibility requirements, product exclusions, minimum purchase amounts, or usage limits. Unless an offer states otherwise, codes cannot be exchanged for cash or applied retroactively to completed orders.

6. Declined, Pending, or Duplicate Charges

If a payment is declined, verify your billing information and contact your bank or payment provider if necessary. A pending transaction may be an authorization hold rather than a completed charge.

If you believe you have been charged more than once for the same order, contact us with your order number and a description of the issue. Do not send complete card or banking credentials by email.

7. Order Confirmation and Refunds

After an order is successfully submitted, a confirmation will normally be sent to the email address provided at checkout. If you cannot find it, check your spam or junk folder and confirm your email address was entered correctly.

Approved refunds are generally returned to the original payment method. Processing time depends on the return review and payment provider. Please refer to our Return & Refund Policy for details.

8. Financial Institution Fees

Your bank or payment provider may apply currency-conversion, international transaction, or other financial institution fees. These charges are determined by the relevant provider and may not be controlled by Celqovira™.

Payment Questions?

Email service@celqovira.com with your order number and a clear description of the issue. For your security, do not include full card details, passwords, or verification codes.