Terms and Conditions

CELQOVIRA™ STORE GUIDELINES

Terms and Conditions

The terms governing website use and purchases from our store.

Last Updated: October 29, 2026

These Terms and Conditions apply to your access to and use of celqovira.com and purchases made through the Celqovira™ online store. “Celqovira™,” “we,” “us,” and “our” refer to the store operated by Guangzhou Shuyuan E-Commerce Co., Ltd. “You” refers to the person accessing the website or placing an order. By using the website or placing an order, you agree to these terms to the extent permitted by applicable law.

1. Eligibility and Website Use

You must have legal capacity to enter into a purchase transaction under the laws applicable to you. You agree not to misuse the website, interfere with its operation, attempt unauthorized access, submit fraudulent orders, or use the store for unlawful purposes.

2. Product Information and Intended Use

We aim to provide accurate product descriptions, photographs, dimensions, material information, and care instructions. Screen settings, lighting, and normal manufacturing variations may affect how a product appears. Please review the specific listing before purchasing.

Pillows are comfort products. Their suitability and feel vary according to individual preference and intended use. Follow product-specific care instructions and do not assume that every item is machine washable, tumble-dry safe, or suitable for bleaching or high heat.

3. Prices, Availability, and Errors

Product prices, available options, shipping charges, and applicable taxes are shown on the website or at checkout. Product availability may change before an order is accepted.

If a product description, price, or availability contains an obvious error, we may contact you to clarify the issue or take appropriate action permitted by law. If an order must be canceled, any applicable refund will be handled according to the circumstances and applicable law.

4. Orders and Acceptance

Submitting an order is an offer to purchase the selected products. An order confirmation acknowledges receipt but may not, by itself, mean the order has been accepted for fulfillment. We may need to verify payment, inventory, shipping eligibility, or order details. If an order cannot be fulfilled, we will take appropriate steps to notify you and refund any amount due where required.

5. Payment and Transaction Verification

Available payment methods are displayed at checkout. By submitting payment, you confirm that you are authorized to use the selected payment method. Transactions may be subject to authorization and reasonable fraud-prevention checks. Please refer to our Payment & Security page for more information.

6. Shipping and Delivery

Order processing, shipping charges, delivery estimates, tracking, customs, and delivery issues are explained in our Shipping Policy. Delivery estimates are not guaranteed unless expressly stated otherwise or required by law. Please provide a complete and accurate shipping address.

7. Cancellations, Returns, and Refunds

Cancellation requests should be submitted as soon as possible. Whether an order can be canceled depends on its fulfillment status and applicable law. Returns, refund eligibility, return shipping, and inspection procedures are governed by our Return & Refund Policy. Nothing in these terms removes mandatory consumer rights.

8. Promotions and Discount Codes

Promotional offers may have eligibility requirements, expiration dates, exclusions, usage limits, or other stated conditions. Unless an offer expressly permits it, discount codes cannot be exchanged for cash or combined with other offers. We may address suspected misuse or technical errors in a promotion as permitted by law.

9. Intellectual Property

Website text, branding, graphics, layout, and other content may be protected by intellectual property laws. You may browse the website for personal shopping purposes. You may not copy, reproduce, distribute, or commercially exploit protected content without permission, except where permitted by law.

10. Privacy and Third-Party Services

Personal information is handled in accordance with our Privacy Policy. The website may rely on third-party services for hosting, payments, analytics, or shipping. Third-party services may be subject to their own terms and privacy policies.

11. Liability and Consumer Rights

To the extent permitted by applicable law, we are not responsible for losses arising from misuse of products, failure to follow product instructions, unauthorized website use, or circumstances outside our reasonable control. Nothing in these terms excludes liability that cannot lawfully be excluded, limits mandatory consumer guarantees, or removes any non-waivable statutory remedy.

12. Changes and Applicable Law

We may update these terms as our services or legal obligations change. Updated terms will be posted on this page with a revised date where appropriate. Any governing-law or dispute-resolution question is subject to applicable law and mandatory consumer protections in your jurisdiction.