Privacy Policy

YOUR PRIVACY MATTERS

Privacy Policy

How Celqovira™ collects, uses, and protects personal information.

Last Updated: October 29, 2026

This Privacy Policy explains how Guangzhou Shuyuan E-Commerce Co., Ltd., operating the Celqovira™ online store at celqovira.com, may collect, use, disclose, and protect personal information when you visit our website, place an order, or contact customer support. Your rights under applicable privacy laws remain unaffected.

1. Information We Collect

Depending on how you interact with our store, we may collect:

Contact details: name, email address, telephone number, billing address, and shipping address.
Order details: products purchased, quantities, order number, delivery information, transaction status, and purchase history.
Payment-related information: transaction status and limited payment details made available by payment processors.
Customer communications: messages, questions, photographs, and information you voluntarily provide when requesting assistance.
Technical information: IP address, browser and device details, website interactions, cookies, and similar data where permitted by law.

2. How We Use Your Information

We may use information to process orders and payments, arrange delivery, respond to inquiries, manage returns and refunds, provide order updates, prevent fraud, maintain website security, improve store performance, and comply with applicable legal or accounting obligations.

Where permitted, we may also use your contact information for promotional communications. You may opt out of marketing emails using the unsubscribe method provided or by contacting us.

3. Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to support shopping-cart functions, remember preferences, maintain checkout sessions, understand website usage, and improve performance. You may be able to manage cookies through your browser settings or consent tools presented on the website. Disabling certain cookies may affect store functionality.

4. Sharing Information with Service Providers

We may share relevant information with service providers when necessary to operate the store, including:

Shopify and website hosting or ecommerce providers.
Payment processors and transaction security services.
Shipping carriers, fulfillment partners, and delivery services.
Customer support and technical service providers.
Professional advisers, regulators, or authorities where required or permitted by law.

We limit sharing to purposes connected with store operations, legal compliance, security, or other purposes permitted by applicable law.

5. Payment Security

Payments are handled through Shopify and the payment providers available at checkout. These providers may collect and process payment information under their own terms and privacy policies. We do not ask customers to email complete payment card numbers, card security codes, account passwords, or one-time verification codes.

6. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill orders, provide support, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations. Retention periods depend on the type of information and the circumstances. We use reasonable administrative, technical, and organizational measures to protect information, but no online transmission or storage system can be guaranteed completely secure.

7. Your Privacy Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a copy of certain personal information, object to certain processing, restrict processing, or withdraw consent where applicable. You may also have rights relating to targeted advertising or data portability in certain jurisdictions.

To submit a request, email service@celqovira.com with “Privacy Request” in the subject line. We may need to verify your identity before processing your request and will respond in accordance with applicable law.

8. Children’s Privacy

Our store is intended for general consumers and is not designed to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, contact us so we can review the matter and take appropriate steps where required.

9. International Processing and Third-Party Links

Information may be processed in countries different from your country of residence, subject to applicable legal requirements. Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, which we encourage you to review.

10. Policy Updates and Contact

We may update this policy as our practices, services, or legal obligations change. The revised version will be posted on this page with an updated date where appropriate. For privacy questions or requests, contact service@celqovira.com.