Shipping Policy

FROM OUR STORE TO YOUR HOME

Shipping Policy

Order processing, delivery estimates, tracking, and shipment support.

ORDER PROCESSING

2–4 Business Days

ESTIMATED U.S. TRANSIT

10–15 Business Days

This Shipping Policy explains how orders placed through celqovira.com are processed and delivered. Delivery estimates are provided for planning purposes and are not guaranteed unless explicitly stated otherwise or required by applicable law.

1. Order Processing Time

Orders are normally processed within 2–4 business days after payment confirmation. Processing includes order review, availability checks, preparation, and fulfillment coordination. Weekends, public holidays, promotions, inventory issues, or unusually high order volume may extend processing time.

Processing time is separate from carrier transit time. An order confirmation does not necessarily mean that the parcel has already been dispatched.

2. Estimated Delivery Time

For supported destinations in the United States, estimated carrier transit is generally 10–15 business days after dispatch. Other destinations may have different delivery estimates depending on carrier availability and location.

Delivery may be affected by weather, customs procedures, carrier disruptions, peak-season volume, remote locations, address errors, or unsuccessful delivery attempts. Estimates exclude processing time and should not be treated as guaranteed arrival dates.

3. Shipping Fees and Delivery Areas

Available shipping methods, delivery areas, and shipping charges are displayed during checkout before payment is completed. Shipping availability may depend on destination, package dimensions, product availability, and carrier service.

If an order cannot be fulfilled for the selected destination, we will contact you where reasonably possible to explain the available options.

4. Shipping Address and Changes

Please check your name, street address, apartment or unit number, city, state or province, postal code, and contact details before submitting an order. If you discover an error, contact us promptly. We will make reasonable efforts to correct an address before fulfillment, but changes cannot be guaranteed after processing or dispatch has begun.

5. Tracking Information

When a shipment is dispatched and tracking information becomes available, it will normally be sent to the email address used at checkout. Tracking may take some time to activate or display the first carrier scan.

If tracking has not updated for an extended period or the link appears invalid, contact service@celqovira.com with your order number so we can review the available shipment information.

6. Delays and Missing Parcels

Delivery may be delayed by severe weather, carrier disruptions, customs procedures, incorrect addresses, unsuccessful delivery attempts, or other circumstances beyond our reasonable control.

If tracking shows “Delivered” but you cannot locate your parcel, check the mailbox, delivery area, household members, building reception, and neighbors where appropriate. If the parcel remains missing, contact us so we can review the available information.

7. Customs, Duties, and Taxes

International orders may be subject to import duties, customs fees, local taxes, or carrier handling charges depending on the destination and applicable law. Responsibility for these charges and whether they are collected at checkout depend on the order terms and local requirements. Please review checkout information and the rules applicable to your destination.

8. Damaged, Defective, or Incorrect Orders

Please inspect your pillow and its packaging after delivery. If an item arrives damaged, defective, incomplete, or incorrect, contact us promptly with your order number and clear photographs of the product, packaging, and shipping label where appropriate. We will review the issue under our Return & Refund Policy and applicable law.

Shipping Questions?

Email service@celqovira.com with your order number and delivery question. Please contact us before returning any shipment; the registered business address below is not automatically an approved return address.